JOB SUMMARY
The Network Operations Coordinator is responsible for completing assigned tasks to build and maintain the medical provider network (MPN) as part of the Harbor Health Systems Network Operations Team.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Maintains Medical Provider Networks, ensures network database integrity, and is responsible for cleaning and maintaining provider databases.
- Coordinates the integration and updates of vendor network files into unique MPNs that meet organizational participation criteria and client specifications.
- Maintains MPN-specific provider inclusion and exclusions to assure the network composition reflects company-specified guidelines and client requests.
- Audits assigned MPN data to assure accuracy.
- Performs provider data verifications, including telephonic contact with providers to validate required data elements.
- Responds to internal and external requests for reports and information promptly.
- Acts as an operational resource and as the point of contact for network partners.
- Requests, creates, and verifies reports that meet specifications and user-requested times.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS
- High School diploma.
- Minimum one (1) year of experience or equivalent college degree, in managing data, data entry, or general office/clerical functions.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
- Strong competency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Demonstrated experience in building and maintaining spreadsheets.
- Strong attention to detail.
- Solid organizational skills with the ability to multitask.
- Possesses excellent oral and written communication skills.
- Able to work well as part of a team.
- Able to work in an environment that aligns with the company's diversity, equity, inclusion, and belonging standards.
- Able to work both independently and in a team environment.
- Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together.
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT
- This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
- This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
- The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
- The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity.
- The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload.
$17.75 – $26.70/hr
