About Us
The Script Processing Representative contacts veterinary clinics to provide awareness and support in responding to open retail prescription requests. Script Processing Representative team members are responsible for order verification and support.
This is a full time, remote position to work 40 hours per week between our operating hours of Monday through Friday from 5:00 am - 5:00 pm PT.
WHAT YOU'LL DO
- Provide first level information and order support accurately for veterinary clinics and retail partners.
- Troubleshoot basic web order issues and clarify processes between partners and clinics.
- Escalate unresolved issues to the next level of contact.
- Process nutrition prescription approvals via fax, WRX, or verbal communications.
- Ensure accurate data entry with meticulous attention to detail in a dynamic, fast-paced setting.
WHAT YOU BRING
- High School diploma or equivalent.
- 1 year customer service experience.
- Ability to deliver exceptional customer service through clear and concise communication, actively listening to customer needs, and maintaining a positive attitude.
- Demonstrate sound judgment to discern when to independently resolve issues and when to escalate to leadership for guidance or assistance.
- Outstanding organizational and time management abilities, working both independently and collaboratively within a team-oriented environment.
- Excellent computer skills, including the capability to quickly learn and navigate unfamiliar systems or programs, multitask across multiple applications.
- Must be able to multitask with error free work.
- Must be able to look at a screen(s) and type accurately for long periods of time. Average typing speed 40 WPM required.
Preferred Experience and Qualifications:
- Veterinary experience
- Bilingual in Spanish
WORKING CONDITIONS
- Reliable internet access is required
- Sitting/standing at a desk working on a computer for long periods of time
WHAT CAN YOU EXPECT FROM VETSOURCE
In addition to an inclusive and welcoming culture, Vet source also offers:
- Competitive pay and benefits including medical, vision*, dental, and life insurance
- Employee Assistance Program
- Pet insurance* and Virtual vet care
- PTO, Holidays, Floating Holidays, and Volunteer Day
- Retirement Savings Plan (401k/ RRSP) with employer matching program
- Paid parental leave
- Flexible scheduling and remote work where possible
- The opportunity to join one of our Associate Resource Groups, and fun company events!
- For Canadian based associates these specific benefits are not included
OUR VALUES
In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!
Pay Range (US based applicants): $19.00 - $19.50 / hour
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.
The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email
careers@vetsource.com
, or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer.