Job Summary
Endurance is in search of bright, outgoing and energetic individuals to join our growing claims department. A Customer Service Claims Specialist is responsible for answering internal and external phone and email inquiries and providing information and explanations on the various levels of contract coverage and terms.
Key Responsibilities
- Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts.
- Request and distribute internal information to aid Claims Adjudication Department
- Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes.
- Manage work-flow, process and complete all requests and documents according to established procedures
- Be a team member, work effectively in a friendly team environment
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
- Other Job Duties, as assigned
Key to Success
- Minimum High School graduate or GED is Required
- Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills.
- The ability to maintain confidentiality of sensitive information
- Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred.
- Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
- Automotive Service Dept. experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply.
The candidate(s) offered this position will be required to submit to a background investigation.
Compensation: $20.50/hour
Our Benefits Include
As an industry leader, Endurance provides competitive compensation with full and part-time opportunities—but that’s just the beginning. Our benefits include:
- Additional bonus and incentive opportunities
- Paid training and upward mobility —we invest in your growth
- 401(k) with company match after 90-days of employment
- Medical, Dental and Vision Insurance
- Voluntary Life Insurance
- Internet Stipend
- Casual dress code
