Job Overview
Levifi is a fast-growing office technology company providing imaging equipment and Managed IT Services. We currently serve thousands of customers from our 9 locations in NC, SC, and GA.
We are seeking a DCA Administrator to join our team. The successful candidate will be responsible for supporting our helpdesk and billing teams by ensuring optimal customer uptime through our data collection tools. Using these resources, you will obtain meter readings, monitor customer supply levels, and assist customers with service and supply requests. This role can be performed from any of our locations and a remote/hybrid option is also possible for the right candidate. This is an excellent opportunity for an experienced professional to join a fast-paced and growing company.
Job Duties
- Assist customers with incoming service and supply requests
- Dispatching technicians to calls in the field
- Customer billing using e-automate system
- Obtain and enter meter reads
- Data entry
- Provide customer service
- Work with internal team members to resolve customer inquiries
- Communicate effectively with internal and external stakeholders
- Assist with various administrative functions
Experience
- Prior experience with ECI automate or ConnectWise preferred
- Strong organization skills
- Dependable
- Flexible
- Strong work ethic
- High school diploma or equivalent
- Strong computer skills
- Customer oriented and personable
- Attentive to detail
- Problem solving abilities
Job Type: Full-time
Pay: $40,000.00 - $44,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift
- 8 hour shift
Work Location: Remote
