Overview
We are seeking a dedicated and skilled Support Specialist to join our team. This role is essential in providing exceptional customer support and ensuring that our clients receive the assistance they need in a timely and efficient manner. The ideal candidate will possess strong analytical skills, be proficient in office tasks, and have a passion for helping others.
Duties
- Provide outstanding customer support via phone, email, and chat, ensuring all inquiries are addressed promptly and professionally.
- Analyze customer issues to identify trends and provide feedback for process improvements.
- Assist with sales inquiries and support the sales team by providing necessary information to potential clients.
- Maintain accurate records of customer interactions and transactions using computerized systems.
- Demonstrate excellent phone etiquette while communicating with customers, ensuring a positive experience.
- Collaborate with team members to resolve complex issues and enhance overall service delivery.
- Stay updated on product knowledge to effectively assist customers with their needs.
Requirements
- Proven experience in a customer support role or similar position is preferred.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Proficiency in office software applications and familiarity with computerized systems.
- Excellent phone etiquette and communication skills in English; bilingual or multilingual capabilities are a plus.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail.
- A positive attitude and willingness to learn new skills.
If you are passionate about providing exceptional support and thrive in a collaborative environment, we encourage you to apply for the Support Specialist position.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: Remote
