Role Responsibilities
Required Skills/Experience:
*** All new hires will be required to successfully complete our training course and demonstrate proficiency of the material.
Required schedule availability for this position is Monday-Friday 8AM-4:30PM. The shift schedule can be changed as per client's requirements. Additionally, employees may have to work overtime based on client's requirement.
- Scrubbing, Researching/validating, Data entry and of provider contract records
- Updating status in the customer systems
- Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading.
- Retrieves and enters data from computer/web-based systems, files and other documents.
- Analyzes information collected to identify potential problems and discrepancies.
- Ensuring accurate and timely completion of transactions to meet or exceed client SLA's (Service Level Agreements).
- Applying Healthcare and Insurance domain knowledge, theoretical concepts, etc. to undertake problem solving.
- Identifying and resolving both routine and non-routine problems or escalation to more proficient team members.
- Monitoring of e-mail box and sending responses to inquiries
Required Skills/Experience:
- 1+ year of Facets experience
- 1+ year(s) of experience in a professional/office related environment (i.e. office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts.
- 1+ year(s) of experience using a computer with Windows applications that required you to use a keyboard, navigate multiple screens and computer systems, and learn new software tools.
- An education level of at least a high school diploma or GED
- Ability to communicate (oral/written) effectively in a professional/office setting
- Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.
- Time management skills that require the ability to cope with a complex, changing environment.
- Knowledge of AS400, Windows based systems, Excel Spreadsheets, following SOPs (Standard operating Procedures)
*** All new hires will be required to successfully complete our training course and demonstrate proficiency of the material.
Required schedule availability for this position is Monday-Friday 8AM-4:30PM. The shift schedule can be changed as per client's requirements. Additionally, employees may have to work overtime based on client's requirement.
$16.00 - $16.75 Per Hour
