Role and Responsibilities:
- Assist and engage customers in a call center environment with exceptional service, this includes but is not limited to answering questions, offering assistance, and providing product/service information
- Enter and process requests in an efficient and accurate manner
- Verify and update critical data impacting downstream workflows
- Review and maintain service request and call center database for completeness of information
- Review portal system usability and ease of navigation; assists with testing and support
- Perform outbound calls to members, providers and clients, as required
- Provided feedback and recommendations on workflow and database needs to improve quality and processing times, including modifications to provider portal, web design and back-end information
- Increase job knowledge by participating in educational opportunities and training
- Demonstrate ownership and explore opportunities that add value to position and enhance organization reputation
- Keeps equipment operational by following established procedures and reporting malfunctions
- Follows company policies and procedures and conducts annual performance reviews in a timely manner
- Respects and maintains HIPAA confidentiality guidelines
- Other duties as directed
Education, Experience and Licensure:
- Minimum of 2 years’ experience in customer service, or healthcare operations is required
- Associates Degree in a business or health related field is preferred
- Certified Medical Assistant is preferred
Preferred Skills:
- Phone queue experience and data entry skills
- Intermediate to advance proficiency in Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
- Strong organizational skills; ability to multitask; commitment to customer service; ability to problem solve
- Must be able to foster a positive and productive work environment
TurningPoint Healthcare Solutions is an Equal Opportunity Employer.
Pay: $18.00 per hour
