Duration : 12+ months (C2H)
Pay Rate : $15.75/Hr.
REMOTE
Job Overview:
The Customer Service Rep responds to incoming calls and emails from applicants, their families, and the medical community, serving as their first point of contact with the application process .
Job Responsibilities:
- Responds to incoming calls and emails from applicants, their families, and the medical community, serving as their first point of contact with the application process
- Provides general information about the waiver program, answers general questions, and documents complaints
- Conducts high-level waiver eligibility screenings using screening instruments, and assists callers with identifying the most appropriate waiver program
- Informs callers of their right to apply in the event screening results indicate unlikely eligibility
- Schedules initial intake visits at times convenient to applicants, providing referrals to Enrollment Brokers
- Identifies and handles priority requests as appropriate
- Inputs basic applicant information, screening results, and scheduled appointments into MAXeb.
- Reviews any previously documented contact with applicants
- Maintains up-to-date knowledge of all waiver program information, policies and procedures
- Remains courteous, helpful, and sensitive to applicant needs at all times
- Remains unbiased and maintains consumer confidentiality
- Respects families and other caregivers in their efforts in the planning, management, and delivery of services, and works to sustain consumer direction
- Raises issues of concern and/or problems to the attention of the Central Operations Manager
- Conducts research and follow-up for problematic cases as needed
Performs other duties as assigned by management
Job Types: Full-time, Contract
Pay: $15.00 per hour
Shift:
- Day shift
- Morning shift
Work Location: Remote
