Product Support

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We are seeking a dedicated and proactive Product Support professional to join our team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and assistance regarding our products. This position involves engaging with customers through various channels, addressing inquiries, and resolving issues efficiently. A strong focus on customer service and the ability to communicate effectively are essential for success in this role.

Responsibilities

• Provide outstanding customer support through inbound and outbound calls, ensuring all inquiries are addressed promptly and accurately.
• Assist customers with product-related questions, troubleshooting issues, and guiding them through solutions.
• Handle cash transactions with precision and maintain accurate records of cash handling activities.
• Perform data entry tasks to update customer information and track interactions in our systems.
• Collaborate with team members to enhance the overall customer experience and identify opportunities for improvement.
• Utilize multilingual or bilingual skills to assist a diverse customer base effectively.
• Support sales initiatives by identifying potential upsell opportunities during customer interactions.
• Maintain a high level of professionalism while managing multiple tasks in a fast-paced environment.

Qualifications

• Proven experience in customer support or a related field is highly desirable.
• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Experience with outbound calling is an advantage.
• Familiarity with data entry processes and attention to detail is essential.
• Bilingual or multilingual capabilities are a plus, enabling effective communication with a broader audience.
• Strong computer skills, including proficiency in relevant software applications.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Experience:

• SAP: 1 year (Preferred)
• Oracle: 1 year (Preferred)

Work Location: Remote