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Job Title: Patient Intake Coordinator
Department: Support
Reports To: Patient Experience Manager/Director of Patient Experience
Compensation: starting at $24.00 per hour, negotiable based on experience and shift
Shift Options: Mon-Fri 1pm-9pm EST OR 3pm-11pm EST
Tues-Sat 9am-5pm OR 3pm-11pm EST
Sun-Thurs 9am-5pm OR 3pm-11pm EST
**MUST BE ABLE TO TRAIN 3-4 WEEKS DURING DAYTIME HOURS**
Position Overview:
As a Patient Intake Coordinator you will serve as the first point of contact for our new patients. You will be responsible for analyzing their intake data, addressing their inquiries, bridging the gap between providers and patients to provide accurate information to the clinical team, all with professionalism and empathy. This role plays a crucial part in maintaining a positive initial and ongoing patient experience and promoting patient satisfaction.
Who we are:
At Ivim, we are dedicated to the journey of health and well-being. Partnering with patients, we commit ourselves to personalizing and prioritizing health and wellness. Our approach is centered around the patient, their individual needs, and unique perspectives, fostering a collaborative relationship that empowers them to lead fuller, healthier lives. Through innovation, compassion, and continuous learning, we strive to create a world where personalized care is accessible and affordable, ensuring everyone has the opportunity to enjoy a life enriched by physical, mental, and emotional well-being.
Key Responsibilities:
- Patient Interaction: Provide outstanding customer service by answering incoming chats, calls, emails, and inquiries from patients.
- Verification and Analysis of Patient Information: Authenticate patient demographic and intake information, ensuring accuracy and compliance with the organization's protocols as well as a smooth initial appointment experience.
- Information Dissemination: Accurately and compassionately provide information regarding medical services, appointment scheduling, billing inquiries, and other related matters.
- Appointment Scheduling: Assist patients in scheduling and rescheduling appointments, ensuring efficient coordination with healthcare providers and clinics.
- Problem Resolution: Address and resolve patient concerns and complaints promptly and professionally, escalating complex issues to the appropriate departments when necessary.
- Maintain Records: Document all patient interactions, inquiries, and actions taken in the customer support system, ensuring thorough and accurate records.
- Insurance Assistance: Assist patients with insurance-related inquiries, including coverage verification, pre-authorizations, and billing questions.
- Patient Education: Offer guidance and resources to patients for understanding their medical treatments, procedures, and insurance coverage.
- Collaboration: Collaborate effectively with other departments, including billing, medical records, and clinical staff, to ensure patients' needs are met seamlessly.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree in a related field is a plus.
- Previous experience in data entry and customer service, preferably in a healthcare or medical setting.
- Strong interpersonal and communication skills, both written and verbal.
- Empathetic and compassionate approach to patient interactions.
- Familiarity with medical terminology and healthcare processes.
- Proficiency in using customer support software and electronic health records (EHR) systems.
- Excellent problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced and team-oriented environment.
- A commitment to maintaining patient confidentiality and privacy.
What We Offer:
- Competitive salary and comprehensive benefits.
- PTO, Paid Holidays, Floating Holidays, matching 401K plan.
- A creative and innovate work environment with a focus on growth and development
