Responsibilities
- Customer Communication: Engage with customers via telephone to support and build trust while servicing their unique needs
- Relationship Building: Develop and maintain strong customer relationships through personalized and empathetic interactions
- Product Knowledge: Maintain a high level understanding of our services and products to effectively address inquiries and stay updated on new tools and features
- Communication: Keep the team informed of significant developments, relaying critical information as needed
Qualifications
- Education: Associates degree or higher preferred
- Knowledge/Skills/Abilities: Must have strong written and verbal communication skills
- Ability to communicate effectively on the phone
- High comfort level with learning new software applications
- Self-motivated – able to work independently
- Excellent organizational and multitasking abilities
- Empathy, patience, and strong problem-solving skills
- Ability to handle upset customers with professionalism and effective de-escalation techniques
- Enthusiastic with high energy throughout the workday
- Outgoing and friendly
Job Type: Part-time
Benefits:
- Flexible Schedule
- Retirement Plan
Schedule:
- Monday to Friday
Experience
- Communication Skills: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Education:
- Associate (Preferred)
Work Location:
- Fully Remote; must reside in Michigan, Ohio, or North Carolina
Job Type: Part-time
Pay: $17.50 per hour
Expected hours: 25 per week
Shift:
- Day shift
Work Location: Remote
