Associate Practice Support Specialist, Remote

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Job Duties and Responsibilities

• Navigates multiple systems to create and combine documents for appointment preps
• Make outbound calls and remotely check voicemails with professionalism
• Receive inbound calls from members
• Has a predefined list of tasks that need to be completed on a daily basis
• Run predefined salesforce reports
Support other well-defined tasks as needed

Required Job Qualifications

• High school diploma/GED required
• 1-2 years customer service or phone channel experience
• Ability to quickly navigate multiple systems with accuracy
• Financial service industry experience a plus
• Strong verbal and phone skills required
• Experience with business tools (e.g.Microsoft Word, Excel, Adobe and Salesforce)
• Ability to maintain integrity of sensitive/confidential information
• Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette are required
• Flexibility to work a schedule based on business needs. Schedules do not typically fluctuate; however, there are times where it may change.
Has a passion to serve others. Ability to establish rapport, build relationships and loyalty with external and internal customers as well as coworkers.

Other Critical Factors

• Attention to detail
• Positive attitude and willingness to grow
• Comfortable with change

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $16.77 - $22.68 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

$16.77 – $22.68/hr