SUMMARY
Responsible for the daily administrative support for the Federal Independent Dispute Resolution Entity (IDRE) review process operations as well as project support and other activities as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assume all administrative responsibilities for IDRE operations including data entry and downloading and uploading case documentation to and from the IDR/IIDR and the Federal IDR portals.
- Work closely with the Federal IDRE team to ensure proper IDRE case tracking.
- Respond to external and internal customer email and phone inquiries including answering case status questions and triaging messages to appropriate team member(s).
- Generate and send email correspondence using templates.
- Collaborate with the finance department to coordinate and send appropriate notification correspondence.
- Develop various tracking spreadsheets and other program templates.
- Handle incoming and outgoing communications for aforementioned program.
- Assist team with organizing case documentation including creating folders and establishing other methods to organize incoming and outgoing case materials.
- Update appropriate spreadsheets with information obtained from received documents.
- Assist team members with scheduling internal and external meetings.
- Other duties as assigned
- Ensure compliance with all Company policies.
- Adhere to all relevant compliance regulations (Health Insurance Portability and Accountability Act, Federal Information Security Management Act, URAC, Centers for Medicare & Medicaid Services, Federal Acquisition Regulation (FAR))
EDUCATION AND EXPERIENCE
- Associates Degree or equivalent combination of education and experience required
- Minimum two years’ experience in an administrative support position required.
- Ability to stay on task and complete duties by assigned deadlines required.
- Knowledge of medical terminology a plus
Computer Skills
- Experience with complex technological systems.
- Proficient in Microsoft Office Suite software.
- Visio experience preferred.
