About the Role
We are looking for a detail-oriented and efficient Part-Time Temporary Online Support Representative to join our team for a 6-month term. In this role, you will provide essential technical support to our customers via email and online channels, with a focus on date entry, customer ticket processing, and software license management. You’ll be working with our HubSpot CRM and license server.
What You’ll Do
- Manage and resolve customer support tickets related to software licenses, account information, and data requests. Provide professional and clear responses to customer inquiries via email.
- Use HubSpot CRM to create and upgrade software licenses, update customer records, and ensure accurate information delivery.
- Perform accurate and efficient data entry for customer details and license information. Work with data and Excel spreadsheets to organize and analyze customer records.
- Process and deliver updated software licenses to customers through email and online portals.
- Maintain detailed records of customer interactions and support activities within the CRM system.
Requirements
- Proven experience working with CRM systems.
- Strong data entry skills with a high level of accuracy.
- Moderate technical knowledge of software and online platforms.
- Proficiency in Microsoft Excel for data management and analysis.
- Experience processing customer tickets and resolving online support inquiries.
- Excellent written communication skills.
Qualities We Look For
- Professional demeanor and strong work ethic.
- Experience in sales operations or technical support is a plus.
- Ability to work independently and manage time effectively.
- Strong organizational and problem-solving skills.
- High attention to detail and a commitment to accuracy.
Benefits
Details
- Type: Part-Time, Temporary (6 Months)
- Hours: 15 hours per week (flexible scheduling within core business hours, Tuesday-Thursday)
- Location: Remote (Must reside in California, Colorado, North Carolina, Oregon, or Texas)
- Compensation: $20 - $25 per hour.
