Web Chat Agent ~ Sudu Creation

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The Role:

As our new Web Chat Support Specialist, you’ll be the first line of connection for our customers, guiding them through inquiries and providing exceptional support on our cutting-edge sustainable solutions. You’ll be a problem-solver, educator, and customer advocate, all rolled into one. Your mission? To make sure every person who interacts with us feels heard, supported, and empowered to take the next step toward a greener world.

Your Day-to-Day:

Be the Voice:
Engage with customers through live chat, providing fast, friendly, and clear responses to all their inquiries.
Help customers navigate our sustainable products and services, ensuring they feel confident in their choices.

Solve with Style:
Troubleshoot technical issues, offer creative solutions, and address concerns – all while maintaining a positive and helpful demeanor.
Handle more complex issues by collaborating with internal teams and providing insightful feedback.

Record the Journey:
Document every customer interaction accurately, helping us refine our approach and improve the user experience.
Keep track of common questions or recurring themes to enhance future support and content.

Educate & Empower:
Dive deep into our products, ensuring you’re a walking encyclopedia of information on the latest in sustainable infrastructure.
Act as a brand ambassador, conveying the environmental impact and long-term benefits of our solutions in a way that resonates with every customer.

Collaborate Across Teams:
Work with cross-functional teams to ensure seamless support and improve the overall customer experience.
Share valuable insights that could help shape future products and services.

Who You Are:

Experience:
You’ve got a knack for customer service (previous experience in web chat support is a plus, especially in tech, sustainability, or green industries).
You’re comfortable using web chat platforms and CRM tools (Zendesk, Salesforce, etc.).

Skills:
Your written communication is clear, concise, and compassionate, making customers feel heard and understood.
You can juggle multiple conversations without missing a beat – multitasking is your superpower.
You’re a quick study, ready to learn new technologies and products to stay ahead of customer needs.
A passion for the planet and a deep interest in green infrastructure make you excited to answer questions about sustainability.

Personal Touch:
You’re a problem-solver at heart, always eager to help customers find their way.
Whether you’re working independently or collaborating with a team, you know how to stay organized and focused on what matters.
You’re cool under pressure, calm in chaotic situations, and able to turn even the most challenging interactions into opportunities to shine.

What You’ll Need:

A high school diploma (or equivalent); a college degree is a bonus.
1–2 years of experience in customer service, web chat support, or a similar role.
A solid understanding (or willingness to learn) about the impact of sustainable infrastructure and green technologies.
The desire to help change the world, one chat at a time.

What You Get:

Competitive Salary with performance-based bonuses.
Flexible Work Hours – Enjoy a remote role with freedom to work where and when you’re most productive.
Health & Wellness Coverage – Medical, Dental, Vision plans to keep you at your best.
Paid Time Off – Relax, recharge, and take care of yourself.
Retirement Plan with company matching to secure your future.
Training & Development Opportunities – We believe in growing together.
Employee Discounts on sustainable products and services.
Work with Purpose – Join a company that’s truly committed to environmental impact and pushing the envelope on sustainability.