About Us
WorkforceQA (WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners manage compliant and cost-effective drug testing programs through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.
Job Responsibilities:
- Monitor Multiple email boxes.
- Answer customer phone requests for clinics.
- Creating test requests in Traq system
- Communicating with collect sites, collectors, and customers.
- Documenting all conversations and actions taken to schedule tests.
- Image documents
Job Requirements
- Minimum 1 year of customer service experience working in an office environment.
- Work from home job experience is preferred.
- High School Degree or GED required.
- Excellent customer service skills
- Strong data entry skills
- Strong follow up skills
- Experience in scheduling appointments.
- Ability to research effectively.
- Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.)
- Minimum Typing speed of 40wpm
- Self-motivated and ability to work independently.
- Ability to listen to feedback and self-correct/adjust, as necessary.
- Positive and friendly attitude and ability to work in a team environment.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Excellent written and verbal communication skills
- Strong phone etiquette and professionalism
- Expected to be at work on time and maintain a regular work schedule.
- This position offers the ability to work 12-hour shifts with extended days off. The particular schedule will be discussed.
- Must be flexible to work any shift and be able to cover on-call shifts when needed.
What We Offer
- Medical, Dental & Vision insurance
- Life insurance, AD&D and Long-Term Disability
- Voluntary Short-Term Disability
- 401k with Company match
- Paid time off
- Access Perks
$15.00 – $16.00/hr
Our Living Values
- Be invested in our clients and each other.
- Deliver on promises and exceed expectations.
- Promote honesty and integrity.
- Simplify solutions.
- Work and enjoy together.
